I made a mistake on my shipping address, can I change it?

Please email support@feather-sisters.com right away as we try to ship out our orders promptly.

Will I get a tracking number after making an order?

Yes all orders will receive a tracking number, please check your spam/junk email if you do not see it instantly in your inbox.

Can I ship the products to an address that is different from my billing address?

Yes, please enter the shipment address under ‘shipping address’ and then fill in your billing address under ‘billing address’.

My tracking information shows my package was delivered, but I haven't received it. What do I do?

Please contact Australia Post with your tracking number so they can locate your parcel for you.

Do I have to pay taxes, customs, or duties on my order?

Please refer to your countries custom laws and related fees, in regards to importing products from Australia. Taxes are not included in your cost of purchase.

How much does Feather Sisters charge for shipping?

We cover the cost of shipping for all domestic and international orders over $45. For all orders under this amount we charge a small fee of $4.95 for shipping.

Do you offer express shipping?

All domestic orders within Australia can be sent express for $5.95. Unfortunately we do not offer Express Shipping for international orders.

Where does Feather Sisters ship from?

Brisbane, Qld, Australia.

What countries do you ship to and what is the delivery time frames?

Please allow up to 24 hours for all express post orders and up to 2 days for all standard post orders to be shipped out. 

COVID UPDATE:

For the most up to date information regarding delivery times, please refer to below link:
https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international