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FAQ's


 

GENERAL 

Where is Feather Sisters based?

Brisbane, QLD, Australia

Is Feather Sisters Animal Cruelty Free?

Yes, all our products are animal cruelty free.

Do you have a contact number?

To get in contact with us please email support@feather-sisters.com We currently do not have a phone number you can contact us on, but we do check our emails consistently through out the day.

Will you have more designs, styles, and products often?

We are always looking at innovative products to add to the Feather Sisters Collection, please subscribe to our email if you wish to stay up to date with new product announcements.

PRODUCTS

Can I test the products before buying them online?

Unfortunately, we are currently only selling our products online and in selected salons, which may or may not have testers available. Please see our stockist list on our website to see if there’s a stockist near you.

May I buy products directly at your warehouse?

No, at this stage we do not have a pickup service available to the public.

Where can I find more information about Feather Sisters product?

Please reads through the FAQ’s or head to our product description page on the website. If you still do not find what you are looking for, please email support@feather-sisters.com

The product I’m looking for is out of stock, when will new stock be in?

Please be subscribed to our mailing list for product updates or find the expected delivery time frame of new stock arrival in the products description.

My Microblading Brow Pen appears to have dried out upon receiving it or using it for not long at all, what do I do?

It is rare but sometimes through travel or extended use the wick can appear to be dry, in this case we recommend turning it upside down with the lid on and leaving it for 30 minutes or overnight to reabsorb the ink. Please always make sure your lid is put back on securely after every use.

How do I wash my Lash Extension Eye Mask?

If your lash mask needs washing, please do not machine wash or tumble dry. Use cold gentle hand wash only and natural air drying.

ORDERING

How do I place my order online?

Click the ‘Shop Now’ button or head to the product page on the website and follow the steps through to checkout.

Can I buy multiple products in a single order?

Yes, absolutely there is no limit.

Can I cancel my order?

Unfortunately we are unable to cancel orders once they have been purchased as all orders go straight to fulfillment for a prompt delivery.

I am facing problems trying to order, how can I get help?

Please contact support@feather-sisters if you have any technical issues when ordering on our site.

My order is partly fulfilled. What does this mean?

This means your order has been received into our system and we are preparing it for shipment.

Will I receive my items in one package?

We try to send your order  in the one parcel and if you have ordered more than the bag will handle, we will send it to you in two parcels and provide you with two tracking numbers.

SHIPPING AND DELIVERY

I made a mistake on my shipping address, can I change it?

Please email support@feather-sisters.com right away as we try to ship out our orders promptly.

Will I get a tracking number after making an order?

Yes all orders will receive a tracking number, please check your spam/junk email if you do not see it instantly in your inbox.

Can I ship the products to an address that is different from my billing address?

Yes, please enter the shipment address under ‘shipping address’ and then fill in your billing address under ‘billing address’.

My tracking information shows my package was delivered, but I haven't received it. What do I do?

Please contact Australia Post with your tracking number so they can locate your parcel for you.

Do I have to pay taxes, customs, or duties on my order?

Please refer to your countries custom laws and related fees, in regards to importing products from Australia. Taxes are not included in your cost of purchase.

How much does Feather Sisters charge for shipping?

We cover the cost of shipping for all domestic and international orders over $45. For all orders under this amount we charge a small fee of $4.95 for shipping.

Do you offer express shipping?

All domestic orders within Australia can be sent express for $5.95. Unfortunately we do not offer Express Shipping for international orders.

Where does Feather Sisters ship from?

Brisbane, Qld, Australia.

What countries do you ship to and what is the delivery time frames?

Please allow up to 24 hours for all express post orders and up to 2 days for all standard post orders to be shipped out. Please see the table below for standard post delivery time frames based on business days from the day your package is shipped.

Australia

2-4 days

New Zealand

5 - 7 days

USA

6- 10 days

Canada

6-10 days

United Kindom

6 -10 days

 

PAYMENT AND CHECKOUT

I recently purchased an item online and now it’s discounted. Can I get the discounted price?

Feather Sisters has the right to change their prices and hold sales where the item may be discounted. Unfortunately, we do not honour the discounted price on any orders placed prior to a sale or price change.

What payment methods do you accept?

Visa, Master Card, American Express and Paypal.

What steps does Feather Sisters take to prevent credit card fraud?

Our site is securely encrypted so you can feel safe knowing that all your payment details are secure when purchasing on our site.

What currency will be used when I place my order?

You will see the price in AUD at checkout when placing your order.

The price is different when I check out to when I was shopping?

As we are an Australian based business, the checkout amount will be seen in AUD, the amount you saw it for when shopping will be the true amount as that is your currencies conversion.